Privacy Policy

1. Introduction

Pharma Care provides pharmacy management and POS billing software in Nepal. This Privacy Policy explains how we collect, use, store, and protect information from pharmacy operators, authorized staff, and related contacts when you use our platform.

2. Data We Collect

We collect and process data to run pharmacy operations in Nepal, including:

• Identity Data – Name, username, and business role (e.g., owner, pharmacist, cashier).
• Contact Data – Email, phone, and pharmacy address (e.g., Kathmandu or Pokhara outlet).
• Business Data – Pharmacy or medical shop name, registration details, and branch identifiers.
• Staff Data – Information needed for secure logins and role management.
• Product & Transaction Data – Medicine master, batch references where used, sales, purchases, and inventory movements for POS and stock control.
• Payment Data – Records of transactions and payment channels utilized for invoicing.
• Technical Data – Operating system, browser type, and IP address for security reasons.
• Usage Data – Engagement with POS billing, inventory, purchases, and reports inside Pharma Care.

3. How We Use Your Data

We use your data to deliver pharmacy management services in Nepal, for example to:

• Establish and manage pharmacy accounts and branches.
• Operate POS billing, inventory, purchases, and reporting.
• Provide important updates, system updates, and notices that are mandatory.
• Improve platform performance and user experience.
• Monitor platform security and usage patterns.
• Comply with relevant Nepalese laws and regulations

4. Data Security

We have strict security measures in place to protect your data from unauthorized access, alteration, or release. Access to your data is only possible by authorized personnel who require it for business purposes and are subject to strict confidentiality agreements.

5. Data Retention

We hold personal information only for as long as needed to continue pharmacy operations and to comply with the associated legal and regulatory requirements in Nepal. Retention duration might vary depending on data type and associated regulations.

6. Your Legal Rights

Under the data protection law in Nepal, you are entitled to:

• Get access to your personal data we hold on you.
• Have your information corrected or erased.
• Restrict or object processing of your data.
• Obtain transfer of your data to a different service provider.
• Withdraw consent at any time, where processing is based on consent.

To exercise these rights, contact us.

7. Third-Party Links

Our website may contain links to third-party websites or tools. We are not responsible for the content, security, or privacy practices of other sites. We suggest reviewing their privacy policies before providing any personal information.

8. Amendments to This Privacy Policy

We may change this Privacy Policy periodically to adapt to modifications in our pharmacy software, business practices, or Nepalese legislation. Such changes will be posted on this page with the new effective date.

9. Contact Us

For questions about this privacy policy or data protection, reach out to our Kathmandu team: